Crossman & Company President, Orlando Official are Featured Speakers at ICSC Symposium on Community Development

ORLANDO- John Crossman, president of Crossman & Company, will join the City of Orlando’s Davon Barbour, assistant director of the Downtown Development Board Community Redevelopment Agency to co-chair a course at the International Council of Shopping Centers (ICSC) University of Shopping Centers Symposium March 10 at the University of Pennsylvania in Philadelphia.

Crossman, whose Orlando-based commercial real estate firm ranks as one of the largest third party retail leasing and management companies in the southeast, is partnering with Barbour to co-teach a course entitled, Challenges and Opportunities for Community Success: The Shift to a New Economy.

“With the pressure of a tightening economy, budget deficits and infrastructure costs, the work of planners has become more challenging than ever before,” Crossman explained.

“We will be emphasizing local economic development initiatives and strategic plans that comprise the next frontier of retail development,” he said.

Crossman said the course will focus on new trends in retail development and renovation, the challenge of filling vacant retail spaces, using special incentives for new retail development, and establishing a successful long-term retail development plan for a community.

“Our course will give planners, retail property developers and community activists a competitive advantage, arming them with the knowledge to help position their community optimally in the future,” he said.

The course is sponsored by the International Council of Shopping Centers, the world’s largest professional association for retail property developers and planners.

For more information, contact:

John Crossman, CCIM, President, Crossman & Company, 407-581-6218, Jcrossman@crossmanco.com;

Justin Greider, Senior Associate, Crossman & Company/ICSC Florida Next Generation Chair, 407-581-6225; jgreider@crossmanco.com

Datanautix CEO to Deliver Major Address at Worldwide Symposium on Call Center Management in Australia

WINTER SPRINGS, Fla. - Sanjay Patel, CEO of Datanautix, Inc., an Orlando-area firm that ranks as one of the world’s leading innovators in contact center analytics technologies, is off to a worldwide symposium in Melbourne, Australia on September 22-23 to deliver a major address on analyzing customer experience in call center interactions.

Patel is one of the world’s leading experts on customer experience analytics, the science of improving customer service interaction effectiveness.

Combining psychology, linguistics, predictive analytics and other unique new technologies, Datanautix, Inc., analyzes customer/agent interactions to help companies drive transformational change in call centers operations around the world.

Patel will deliver his findings during Customer Analytics 2009, the world’s premier conference on call center management from Sept. 22-23 in Melbourne, Australia.

Samm Medina, conference director, said IQPC Australia (International Quality and Productivity Center) is pleased to partner with Datanautix at Customer Analytics 2009.

"During this global economic downturn, the financial, online, and Telco industries are becoming increasingly customer centric to remain competitive,” Medina explained. “As consumer confidence declines, understanding key trends and customer behavior is now, more than ever, vital to business growth and development. Sanjay Patel will be sharing valuable international perspective on Driving Strategic Business Intelligence and Insight through Agent /Customer Interaction Analytics," Medina said.

“Customer Analytics 2009 is the world’s foremost conference for professionals in this field,” Patel said.

At Datanautix, based in Winter Springs, Fla., Patel has developed a suite of proprietary software products and analytics protocols that help call center managers drive breakthrough improvements in their call center operations. Patel’s address at Customer Analytics 2009 will focus on the most recent advances at Datanautix.

“In brief, we are using Datanautix Interaction Analytics to really hear what customers are saying,” Patel explained. “By carefully extracting hidden information from everyday agent-customer interactions, we can improve customer satisfaction by 10 to 20 percent and reduce customer support costs by 20 to 30 percent by making transactions more efficient,” said Patel.
Datanautix, Inc. is a client company of the University of Central Florida Business Incubation Program located at the Seminole/Winter Springs site at 1511 E. S.R. 434.

For more information, contact:

Sanjay Patel, Founder & President, Datanautix, 407-349-5330, sanjay@datanautix.com

Esther Vargas-Davis, Site Manager, UCF Incubator-Seminole County, 407-278-4881

Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142

About Datanautix:

Datanautix Inc. specializes in helping companies drive key business process improvements in the contact center/customer management market. The Datanautix Intelligent Interaction Analytics and “active listening” approach not only improves on traditional QA and CSAT measurement challenges, but goes beyond the ‘traditional’ to uncover customer expectations to help drive process changes to improve customer loyalty and operating efficiencies. Typical results from Datanautix’ business process reengineering deployment yield 20-30 percent in savings while driving overall customer satisfaction scores up by 10-20 percent. For more information, please visit http://www.datanautix.com/.

About the UCF Incubation Program:

Since its founding in 1999, the UCF Business Incubation Program has helped more than 100 emerging companies (including nearly 70 current clients) create over $500 million in annual revenue and more than 1,600 new jobs with an average salary of $59,000. With five facilities across the Greater Orlando community, the Incubation Program is a collaboration in economic development between the University of Central Florida, Orange County, the City of Orlando, Seminole County, the City of Winter Springs, Lake County, the City of Leesburg and the Florida High Tech Corridor Council. For more information, please visit http://www.incubator.ucf.edu/.

John Crossman to Speak June 25-26 at University of Florida on Trends in Retail Development at 2009 Retail Smarter Symposium

John Crossman to Speak June 25-26 at University of Florida on Trends in Retail Development at 2009 Retail Smarter Symposium

ORLANDO, Fla. - Longtime Orlando-area commercial property broker John Crossman, president of Crossman & Company, will be a featured speaker at the 2009 Retail Smarter Symposium at the University of Florida’s David F. Miller Center for Retailing Education and Research June 25-26 in Gainesville.

Crossman, who ranks as one of the area’s most successful retail property brokers, said his topic is titled, “Trends in Retail Development During Tough Economic Times.”

“Economic transitions are always a challenge, and challenges generate new strategies and new concepts,” Crossman said. “The current economic cycle is already generating new trends in the retail development field and some of them are very exciting,” Crossman said.

For more information please contact:

John Crossman, CCIM, President, Crossman & Company, 407-581-6218, jcrossman@crossmanco.com

Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142, lvershelco@aol.com.

About Crossman & Company:

Crossman & Company is one of the largest third-party retail leasing and management companies in Central Florida, based upon the total number of retail square footage. Founded in Orlando, Fla. in 1990, Crossman & Company is a full service commercial real estate firm that advises its clients in leasing, management, development and investment sales of retail and office properties. Please visit http://www.crossmanco.com/, or call 407-423-5400 for more information.