WINTER SPRINGS, Fla. - Sanjay Patel, CEO of Datanautix, Inc., an Orlando-area firm that ranks as one of the world’s leading innovators in contact center analytics technologies, is off to a worldwide symposium in Melbourne, Australia on September 22-23 to deliver a major address on analyzing customer experience in call center interactions.
Patel is one of the world’s leading experts on customer experience analytics, the science of improving customer service interaction effectiveness.
Combining psychology, linguistics, predictive analytics and other unique new technologies, Datanautix, Inc., analyzes customer/agent interactions to help companies drive transformational change in call centers operations around the world.
Patel will deliver his findings during Customer Analytics 2009, the world’s premier conference on call center management from Sept. 22-23 in Melbourne, Australia.
Samm Medina, conference director, said IQPC Australia (International Quality and Productivity Center) is pleased to partner with Datanautix at Customer Analytics 2009.
"During this global economic downturn, the financial, online, and Telco industries are becoming increasingly customer centric to remain competitive,” Medina explained. “As consumer confidence declines, understanding key trends and customer behavior is now, more than ever, vital to business growth and development. Sanjay Patel will be sharing valuable international perspective on Driving Strategic Business Intelligence and Insight through Agent /Customer Interaction Analytics," Medina said.
“Customer Analytics 2009 is the world’s foremost conference for professionals in this field,” Patel said.
At Datanautix, based in Winter Springs, Fla., Patel has developed a suite of proprietary software products and analytics protocols that help call center managers drive breakthrough improvements in their call center operations. Patel’s address at Customer Analytics 2009 will focus on the most recent advances at Datanautix.
“In brief, we are using Datanautix Interaction Analytics to really hear what customers are saying,” Patel explained. “By carefully extracting hidden information from everyday agent-customer interactions, we can improve customer satisfaction by 10 to 20 percent and reduce customer support costs by 20 to 30 percent by making transactions more efficient,” said Patel.
Datanautix, Inc. is a client company of the University of Central Florida Business Incubation Program located at the Seminole/Winter Springs site at 1511 E. S.R. 434.
Datanautix, Inc. is a client company of the University of Central Florida Business Incubation Program located at the Seminole/Winter Springs site at 1511 E. S.R. 434.
For more information, contact:
Sanjay Patel, Founder & President, Datanautix, 407-349-5330, sanjay@datanautix.com
Esther Vargas-Davis, Site Manager, UCF Incubator-Seminole County, 407-278-4881
Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142
About Datanautix:
Datanautix Inc. specializes in helping companies drive key business process improvements in the contact center/customer management market. The Datanautix Intelligent Interaction Analytics and “active listening” approach not only improves on traditional QA and CSAT measurement challenges, but goes beyond the ‘traditional’ to uncover customer expectations to help drive process changes to improve customer loyalty and operating efficiencies. Typical results from Datanautix’ business process reengineering deployment yield 20-30 percent in savings while driving overall customer satisfaction scores up by 10-20 percent. For more information, please visit http://www.datanautix.com/.
About the UCF Incubation Program:
Since its founding in 1999, the UCF Business Incubation Program has helped more than 100 emerging companies (including nearly 70 current clients) create over $500 million in annual revenue and more than 1,600 new jobs with an average salary of $59,000. With five facilities across the Greater Orlando community, the Incubation Program is a collaboration in economic development between the University of Central Florida, Orange County, the City of Orlando, Seminole County, the City of Winter Springs, Lake County, the City of Leesburg and the Florida High Tech Corridor Council. For more information, please visit http://www.incubator.ucf.edu/.
