Tuesday, April 7, 2009

Winter Springs Technology Firm Offers Sound Answer to Outsourcing Call Center Projects, Programs


Winter Springs Technology Firm Offers Sound Answer to Outsourcing Call Center Projects, Programs


WINTER SPRINGS, Fla. - Datanautix, Inc., a Winter Springs technology firm, has developed a viable alternative for companies considering outsourcing call center operations to places like India and the Philippines.


Sanjay Patel, president of Datanautix, Inc., said his firm’s Intelligent Interaction Analytics v4 (IIA 4.0) software can streamline call center operations and reduce call center costs by as much as 20 to 30 percent.


“That’s equivalent to the savings companies seek when they offshore their call center operations,” Patel said.


Patel, a leading developer of interaction analytics technologies to optimize customer experiences in large-scale contact center environments, said Datanautix software could help stem the tide of offshore outsourcing that is affecting the national economy.


“We recognize the need for American companies to reduce costs and to provide satisfactory customer contact services,” Patel said. “We have developed a way to achieve this goal without transferring operations to low-cost call centers overseas,” he said.


Datanautix is a client company of the University of Central Florida’s Seminole County Incubator site at 1511 E. S.R. 434 in Winter Springs.


For more information, contact:
Sanjay Patel, Founder & President, Datanautix, 407-349-5330, sanjay@datanautix.com
Esther Vargas-Davis, Site Manager, UCF Incubator-Seminole County, 407-278-4881
Tom O’Neal, Ph.D., Executive Director, UCF Business Incubation Program, 407-882-1102
Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142


About Datanautix:
Datanautix Inc. specializes in helping companies drive key business process improvements in the contact center/customer management market. The Datanautix Intelligent Interaction Analytics and “active listening” approach not only improves on traditional QA and CSAT measurement challenges, but goes beyond the ‘traditional’ to uncover customer expectations to help drive process changes to improve customer loyalty and operating efficiencies. Typical results from Datanautix’ business process reengineering deployment yield 20-30 percent in savings while driving overall customer satisfaction scores up by 10-20 percent. For more information, please visit http://www.datanautix.com/.


About the UCF Incubation Program:
Since its founding in 1999, the UCF Incubation Program has helped more than 100 emerging companies (including nearly 70 current clients) create over $500 million in annual revenue and more than 900 new jobs with an average salary of $59,000. With five facilities across the Greater Orlando community, the Incubation Program is a collaboration in economic development between the University of Central Florida, Orange County, the City of Orlando, Seminole County, the City of Winter Springs, and the Florida High Tech Corridor Council. For more information, please visit http://www.incubator.ucf.edu/.

ICI Homes to Host Second Annual Invitational Golf Tournament for Realtors on April 24 at Plantation Bay Golf and Country Club

ICI Homes to Host Second Annual Invitational Golf Tournament for Realtors on April 24 at Plantation Bay Golf & Country Club

DAYTONA BEACH, Fla. - ICI Homes will host the Second Annual Invitational Golf Tournament for Volusia and Flagler County Realtors April 24 at Plantation Bay Golf & Country Club, located off I-95 Exit 278 at Old Dixie Highway in Ormond Beach.


Rosemary Messina, vice president of sales and marketing at ICI Homes in Daytona Beach, said Realtors who wish to participate should contact Sally Dreisbach at Plantation Bay Golf & Country Club, 386-437-4164. Space is limited.


“Area Realtors need a break and the golf invitational is the perfect choice, including golf, tennis or lounging by the pool,” Messina said.


For more information, please contact:
Lisa A. Egle, Marketing Manager ICI Homes-Daytona Beach, 386-236-4273
Rosemary Messina, VP Sales & Marketing ICI Homes, 386-236-4231
Sally Dreisbach, Plantation Bay Golf & Country Club, 386-437-4164
Larry Vershel or Beth Payan, LV Communications, 407-644-4142


About ICI Homes:
ICI homes, ranks among the top 100 Builders by Builder magazine and is one of the largest privately owned homebuilder in the US. The 30-year-old firm builds new homes and resort facilities in the Volusia-Flagler region as well as Northeast Florida, Orlando and Tampa.

University of Central Florida Business Incubator Hosts Round Table for Entrepreneurs, Small Business Principals

University of Central Florida Business Incubator Hosts Round Table for Entrepreneurs, Small Business Principals

WINTER SPRINGS, Fla. - The University of Central Florida Business Incubator in Winter Springs is hosting the Entrepreneur Round Table to help entrepreneurs and small business owners learn how to respond to startup and organizational challenges with sustainable solutions.


Esther Vargas-Davis, site manager at the UCF Business Incubator in Winter Springs, said the Entrepreneur Round Table is a collaborative effort organized by Chad Eaves, president of Eaves Consulting in Oviedo.


The Entrepreneur Round Table is scheduled from 6:30 to 8:30 p.m. on Tuesday, April 28, admission is free and open to small business owners and entrepreneurs in the Winter Springs and Oviedo areas. The Round Table, which will include dinner, will be held at the Incubator’s offices at 1511 E. S.R. 434, off Hwy. 417 in Winter Springs.


“The Entrepreneur Round Table is a chance for small business entrepreneurs to engage in dialogue about their experience as small business owners, discuss challenges they are facing and gain new perspectives on developing sustainable solutions,” said Vargas-Davis. “It’s an open forum, and participants collaborate in developing solutions,” she said.


“Through the Entrepreneur Round Table, we bring together businesses that are just beginning with ones that have been operating for over ten years in different industries,” said Eaves. “This Round Table provides an open forum with diverse perspectives and experiences that support peer mentoring, targeted troubleshooting, and ultimately helps foster the entrepreneurial spirit in Oviedo and Winter Springs.


“By connecting as small businesses owners and leaders, we can help our community grow competitively and strategically,” Eaves added. “This has been a great partnering effort between Eaves Consulting, the UCF Business Incubation Program, the City of Winter Springs, the Oviedo-Winter Springs Regional Chamber of Commerce, and Seminole Community College SBDC.”


The Entrepreneur Round Table meets monthly every last Tuesday at 6:30 p.m. at the Winter Springs Incubator. See http://entrepreneurroundtable.ning.com/ for more information.


The UCF Business Incubation Program in Winter Springs is a partnership between UCF, Seminole County Government, the City of Winter Springs and the Florida High Tech Corridor Council.


For more information, contact:
Esther Vargas-Davis, Site Manager, UCF Incubator-Seminole County, 407-278-4881
Tom O’Neal, Ph.D., Executive Director, UCF Business Incubation Program, 407-882-1102
Chad Eaves, President, Eaves Consulting, Inc., 321-244-1788
Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142


About the UCF Incubation Program:
Since its founding in 1999, the UCF Incubation Program has helped more than 100 emerging companies (including nearly 70 current clients) create over $500 million in annual revenue and more than 900 new jobs with an average salary of $59,000. With five facilities across the Greater Orlando community, the Incubation Program is a collaboration in economic development between the University of Central Florida, Orange County, the City of Orlando, Seminole County, the City of Winter Springs, and the Florida High Tech Corridor Council. For more information, please visit http://www.incubator.ucf.edu/.

ICI Homes to Donate Trees to Elementary Schools in Volusia, Flagler and Jacksonville April 22 to Honor Earth Day

ICI Homes to Donate Trees to Elementary Schools in Volusia, Flagler and Jacksonville April 22 to Honor Earth Day

DAYTONA BEACH, Fla. - Elementary schools in the Volusia-Flagler and Jacksonville areas will get a boost when ICI Homes and Land Care Management, Inc. donate trees on April 22 to honor Earth Day.


Rosemary Messina, vice president of sales and marketing at ICI Homes, said the home builder plans to deliver more than 15 young oak trees to 15 elementary schools in Volusia, Flagler and Jacksonville school districts that surround the homebuilder’s communities.


Messina said students will be invited to help plant the trees around the schools.


“We learned that due to budget cutbacks, schools have few dollars left to pay for trees on elementary school campuses,” Messina said. “Earth Day seems like a perfect time for us to help solve that problem and to just give more back to the communities where we build EFACTOR homes with high energy efficiency and environmental quality standards.”


For more information, please contact:
Lisa A. Egle, Marketing Manager ICI Homes-Daytona Beach, 386-236-4273
Rosemary Messina, VP Sales & Marketing ICI Homes, 386-236-4231
Larry Vershel or Beth Payan, LV Communications, 407-644-4142


About ICI Homes:
ICI homes, ranks among the top 100 Builders by Builder magazine and is one of the largest privately owned homebuilder in the US. The 30-year-old firm builds new homes and resort facilities in the Volusia-Flagler region as well as Northeast Florida, Orlando and Tampa.

MENTOR ABI to Host Grand Opening of CCS ORLANDO AT AVALON PARK facility for Brain and Spinal Cord Patients April 22

MENTOR ABI to Host Grand Opening of CCS ORLANDO AT AVALON PARK facility for Brain and Spinal Cord Patients April 22 at Keith A. Ewing Medical Office Building in Downtown Avalon Park


ORLANDO, Fla. - MENTOR ABI will host the grand opening of their new rehabilitation and treatment facility, CCS ORLANDO AT AVALON PARK, for brain and spinal cord patients on April 22 in the Keith A. Ewing Medical Office Building in downtown Avalon Park.


Stephanie Hodson, marketing coordinator at Avalon Park Group, said the grand opening event is scheduled from 1 to 4 p.m. on April 22, with a ribbon-cutting ceremony at 1 p.m.


MENTOR ABI leased 16,881 square feet of medical office space on the first floor of the Keith A. Ewing Medical Office Building in downtown Avalon Park.


For more information about this release, contact:
Stephanie Hodson, Marketing Coordinator, Avalon Park Group, 407-658-6565
Beat Kahli, Owner/Founder, Avalon Park Group, 407-658-6565
Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142