WINTER SPRINGS, Fla. - Datanautix, Inc., a Winter Springs technology firm, has developed a viable alternative for companies considering outsourcing call center operations to places like India and the Philippines.
Sanjay Patel, president of Datanautix, Inc., said his firm’s Intelligent Interaction Analytics v4 (IIA 4.0) software can streamline call center operations and reduce call center costs by as much as 20 to 30 percent.
“That’s equivalent to the savings companies seek when they offshore their call center operations,” Patel said.
Patel, a leading developer of interaction analytics technologies to optimize customer experiences in large-scale contact center environments, said Datanautix software could help stem the tide of offshore outsourcing that is affecting the national economy.
“We recognize the need for American companies to reduce costs and to provide satisfactory customer contact services,” Patel said. “We have developed a way to achieve this goal without transferring operations to low-cost call centers overseas,” he said.
Datanautix is a client company of the University of Central Florida’s Seminole County Incubator site at 1511 E. S.R. 434 in Winter Springs.
For more information, contact:
Sanjay Patel, Founder & President, Datanautix, 407-349-5330, sanjay@datanautix.com
Esther Vargas-Davis, Site Manager, UCF Incubator-Seminole County, 407-278-4881
Tom O’Neal, Ph.D., Executive Director, UCF Business Incubation Program, 407-882-1102
Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142
About Datanautix:
Datanautix Inc. specializes in helping companies drive key business process improvements in the contact center/customer management market. The Datanautix Intelligent Interaction Analytics and “active listening” approach not only improves on traditional QA and CSAT measurement challenges, but goes beyond the ‘traditional’ to uncover customer expectations to help drive process changes to improve customer loyalty and operating efficiencies. Typical results from Datanautix’ business process reengineering deployment yield 20-30 percent in savings while driving overall customer satisfaction scores up by 10-20 percent. For more information, please visit http://www.datanautix.com/.
About the UCF Incubation Program:
Since its founding in 1999, the UCF Incubation Program has helped more than 100 emerging companies (including nearly 70 current clients) create over $500 million in annual revenue and more than 900 new jobs with an average salary of $59,000. With five facilities across the Greater Orlando community, the Incubation Program is a collaboration in economic development between the University of Central Florida, Orange County, the City of Orlando, Seminole County, the City of Winter Springs, and the Florida High Tech Corridor Council. For more information, please visit http://www.incubator.ucf.edu/.
