Datanautix, Inc. Plays Key Role in Launch of Global Service to Improve Customer Call Center Interactions

WINTER SPRINGS, Fla. - A Central Florida firm is playing a key role in the worldwide rollout of a global service to improve call center customer interactions for major international corporations.

Datanautix, Inc., based in Winter Springs, designed a sophisticated digitally automated system to monitor and improve customer call center interactions launched recently in Melbourne and Sydney, Australia, by Stellar, which manages more than 300 million customer interactions annually from 17 call center locations around the world.

Stellar’s internationally recognized clients include such brands as Sony, Virgin Blue Airlines, Hyatt Hotels, and Bakers Delight, along with major national telecommunications and energy providers.

Stellar’s ListeningCentreTM system was designed to realign customers’ call center quality monitoring process and reduce quality monitoring costs by 30 to 40 percent, said Sanjay Patel, CEO of Datanautix.

Patel was invited to deliver the keynote address at the launch of Stellar’s ListeningCentreTM service earlier this month in Australia.

Datanautix, Inc. is a client company of the University of Central Florida Business Incubation Program located at the Seminole/Winter Springs Incubator at 1511 E. S.R. 434.

For more information, contact:
Sanjay Patel, Founder & President, Datanautix, 407-349-5330, sanjay@datanautix.com
Esther Vargas-Davis, Site Manager, UCF Incubator-Seminole County, 407-278-4881
Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142

About Datanautix:

Datanautix Inc. specializes in helping companies drive key business process improvements in the contact center/customer management market. The Datanautix Intelligent Interaction Analytics and “active listening” approach not only improves on traditional QA and CSAT measurement challenges, but goes beyond the ‘traditional’ to uncover customer expectations to help drive process changes to improve customer loyalty and operating efficiencies. Typical results from Datanautix’ business process reengineering deployment yield 20-30 percent in savings while driving overall customer satisfaction scores up by 10-20 percent. For more information, please visit http://www.datanautix.com/.