2012 Avid Awards Honoring Mattamy Homes - Jacksonville for Best Customer Service in U.S.

Jacksonville, Fla. – Avid Ratings recently announced the winners of the 2012 Avid® Award for Best Customer Experience. Jacksonville builder Mattamy Homes has been awarded the Avid Diamond Award - Best Customer Experience in the U.S.

Now in its ninth year, the Avid Award is the leading industry-sponsored award program honoring the best builders in the U.S. for delighting homeowners. The awards include the Avid Diamond Award, which recognizes the No. 1 builder in the U.S.; the Avid Gold Award, which recognizes the No. 1 builder in a U.S. region; and the Avid Benchmark Award, which honors up to two builders in a region that rank among the top 25 percent nationwide for customer experience.

Mattamy Homes - Jacksonville is recognized in 2012 as the No. 1 builder in the U.S. for customer experience. The company topped all U.S. builders in the study with an Avid Index Score of 282 points (out of a total 300 points) as rated by their customers. Over 97 percent of their home buyers said they would recommend Mattamy Homes - Jacksonville to family and friends. An article profiling Mattamy Homes - Jacksonville and its survey results will be published on AvidBuilder.com, an online content-rich resource for housing news and information.

In addition, Mattamy’s Charlotte, N.C. division was awarded a 2012 Avid Benchmark Award ranking them among the top 25 percent of homebuilders in the U.S. for customer experience.

About Mattamy Homes
Mattamy Homes expanded into the U.S. in 2003. Headquartered in Winter Park, Florida, Mattamy Homes U.S. Group has divisions in Jacksonville, Orlando, Charlotte, Phoenix and the Twin Cities area of Minnesota. The homebuilder is the largest and most active in Canada with annual revenues exceeding $1.3 billion.

About Avid Ratings
Founded in 2003, Avid Ratings is a full-service customer loyalty management firm, providing customer loyalty research, organizational strategies, employee training, and proprietary solutions to the home building industry. Serving over 50 companies in Canada and over 220 companies in the U.S., Avid Ratings maintains the largest homebuyer survey database in the home building industry. Avid assesses homebuyers' experiences and then provides focused business solutions and training to improve referrals, margins, and long-term customer loyalty.