Celebration Golf Management Staff to Pioneer Qualified Customer Experience Professional Certification

Celebration, Fla. --- Celebration Golf Management, which owns or manages nine of the finest golf clubs in Central Florida and two more in Tennessee and South Carolina, plans to be the first large-scale organization to pioneer a new Qualified Customer Experience Professional training course and certification. Kenny Nairn, Chief Operating Officer and Executive Vice President of Golf for Celebration Golf Management, said all employees of the company will participate in the seven session training program and certification. Donna Long, Chief Executive Officer of Learning Journey, Inc. and now Chief Executive Champion of the X Factor Institute, a new division of Learning Journey, will conduct the workshops, Nairn said. Long has more than 15 years of experience as a Human Resources and Training Manager with Disney, including a year and a half at Tokyo Disneyland. “Donna Long will be facilitating staff workshops to not only educate us about the customer experience concept, but to certify us as Qualified Customer Experience Professionals,” Nairn said. “Celebration Golf Management staff will be among the first to be certified and our lapel pins will include the special designation QCXP Pioneer,” Nairn said. “We are taking a whole new approach to the Experience Economy,” Nairn said.